Foldwalls
Refund Policy
Last updated August 12, 2026
You may request a refund for your first Foldwalls Pro purchase within 14 calendar days of purchase. Email us from the address used at checkout. We normally respond within three business days.
1. How to request a refund
- Email rambox@88.com from the email address used at checkout.
- Include your Creem order number and the purchase date.
- Briefly describe the reason for the request and any troubleshooting already attempted.
Never send card numbers, bank credentials, passwords, or a screenshot that exposes full payment information.
2. Refund window
The standard refund window is 14 calendar days from the first Foldwalls Pro purchase. Requests made after 14 days are reviewed individually where the app remains materially unusable, a legal warranty applies, or applicable consumer law requires a refund.
3. Eligible requests
Within the refund window, we will generally approve a request when:
- The purchase was accidental or duplicated.
- Foldwalls is materially incompatible with the purchaser's supported Mac or macOS configuration.
- The license cannot be activated after reasonable support attempts.
- A paid feature was materially misrepresented or is unavailable to the purchaser.
4. Requests that may be declined
Where permitted by law, we may decline requests involving repeated purchase-and-refund behavior, chargeback abuse, resold or publicly shared keys, activation-limit circumvention, fraud, or a material violation of the Terms of Use. We may ask for reasonable troubleshooting details before deciding a compatibility claim.
5. Processing and license status
Creem is the merchant of record and processes approved refunds to the original payment method. We cannot send a refund to a different card, account, or person. Bank and payment-network processing times vary and can take additional business days after approval. The refunded Foldwalls Pro license may be deactivated when the refund is issued.
6. Chargebacks and payment disputes
Please contact us first so we can resolve the issue quickly. If a payment dispute or chargeback has already been opened, the case may need to proceed through Creem and the relevant payment provider. Creem's Buyer Terms also apply to the transaction.
7. Mandatory consumer rights
This policy adds to, and does not limit, mandatory consumer rights, legal warranties, or withdrawal rights in your country or region. If local law gives you a longer period or additional remedy, that law applies.
8. Contact
Refund requests and questions: rambox@88.com. For technical help before requesting a refund, visit Support.